March 16, 2020

Our Commitment to Our Customers During the COVID-19 Coronavirus Outbreak

As businesses across North America are taking preventative measures in order to combat the ongoing spread of COVID-19, Clever Devices has taken the initiative to put the health and safety of our employees, our customers and their families above all else.

Beginning Monday, March 16, Clever Devices has advised all employees who can work from home to do so. Our IT infrastructure is well prepared for telecommuting and our existing work from policy will allow our employees to continue to support the needs of our customers with little disruption to normal operations. Our decision is motivated by our intense desire to keep our people safe, and by a societal obligation to help arrest the progression of this disease.  We feel that by reducing the concentration of people in our offices and practicing social distancing, we can help reduce the risk to employees and help slow down the spread of the virus in our community.

In an abundance of caution, we have restricted all unnecessary travel and have canceled our annual Customer Engagement Forum, Connect, to limit unnecessary exposure to our customers and employees. While this will limit the number of face-to-face meetings that will take place, we have no reason to believe that we cannot provide the same level of support you are accustomed to using our best-in-class telecommuting tools.

Additionally, our emergency response team is regularly monitoring outbreak developments in the locations where our employees reside, and our customers operate. As an organization, we are committed to following the guidelines set by the CDC and other local health departments.

Unfortunately, not all roles can be done at home. Although the majority of our assembly and production is done in North America, we do use suppliers that were impacted by facility closures and shipment restrictions imposed in certain countries. We are working with our vendors and partners to determine how to best overcome this. As always, we will do everything possible to limit any impact to your business and have instructed team leads to reach out personally should specific project-related issues arise.

Other preparedness plans include identifying resource back-ups and making key-contact lists and project plans accessible across all teams to ensure minimal interruption and that our ability to provide you with contracted services continues undeterred.

We know you rely on us and we want you to know that we are doing everything we possibly can to continue business as usual during this global healthcare emergency. If you have any questions at all, please feel free to reach out to either one of us at any time.

Frank Ingrassia

Chief Executive Officer

Buddy Coleman

Chief Customer Officer


Webcasts and Resources

BusTime Emergency Response Features Webcast

Making Scheduling Changes and Creating New Public Service Announcements Webcast

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