May 16, 2018

Top 3 Things Eroding Your ITS Return on Investment (Hint: Training Erodes Over Time)

1. Turnover Perhaps nothing affects your ROI more than turnover. When seasoned employees leave, they take with them the tribal knowledge that is challenging to replace leaving behind a deficit in your

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October 9, 2017

It’s All About Change Management – The Rest is Technology

As a decision maker, you’ve identified a need in your agency; a process that needs improvement or a problem that needs to be solved. You secure the funding and spend hundreds of man hours investigatin

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