Product Specialist – Toronto

The Product Specialist is responsible for working closely with Product Managers, Product Engineers, and Strategic Account Managers to assist in growing/developing new business opportunities and the facilitation of the Agile Development Process. The Product Specialist is responsible for providing pre-sales services including system engineering, preliminary requirements/scope development, user interface mockups, technical product presentations, training, troubleshooting and technical account management.

  • Primary Responsibilities:
  • Provides technical marketing support in the design and integration of customer applications
  • Conduct product demonstrations and technical overviews in support of industry trade shows and on-site customer opportunities
  • Interface with Marketing, Sales,Engineering, Training, Project Management, and Systems Engineering as a customer advocate for features and functionality designed to enhance and strengthen existing and future product offerings
  • Assist and participate in the development of business plans, marketing strategy, market penetration plans and order forecasts in assigned product lines including Product Status Presentations
  • Monitor customer requirements with both existing and future products
  • Research competitor pricing and positioning of product base
  • Assist in the preparation and presentation of demonstrations and of company products
  • Identifies and readies products for customer demonstrations
  • Assesses competitor systems/products and determine their functionality accuracy
  • Provides in-house product testing and evaluation
  • Provides on-site software/hardware installations and upgrades at client’s facilities
  • Analyzes and correlates quantitative data to real event data
  • Prepares all materials to be needed at trade shows
  • Prepares trade show booth as needed
  • Provide technical support to the sales force
  • Provides product specifications
  • Travels to customer facilities as needed to provide pre and post sales support
  • Performs follow-up technical support of specific applications
  • Skills Required:
  • Some  Engineering and/or product management experience
  • Some experience launching and maintaining technical products preferred
  • Working knowledge of both networking and application related protocol and technologies
  • Strong log file and basic SQL queries
  • A high level of achievement and a motivation to succeed
  • Ability to innovate and work independently
  • Ability to travel on short notice to customer facilities at least 30% travel
  • Excellent presentation skills
  • Strong sense of urgency
  • Strong written and oral communication skills
  • Excellent organizational skills
  • Excellent customer service skills
  • Strong time management skills and ability to meet deadlines in a complete manner
  • Ability to handle multiple tasks simultaneously and prioritize
  • Strong Computer skills including MS Office, Excel, PowerPoint, Outlook and ability to learn new software programs such as Axapta
  • Bachelors Degree in Engineering or equivalent

Send resume and cover letter to recruiting@cleverdevices.com